I didn’t get my sign-in code
Confirm the email address, check spam once, and request a fresh code after a minute. Codes expire, so always use the newest message from hello@tumoda.com.
we’ve got you
tumoda support.
Tell us what went sideways and we’ll help get your closet moving again. Email support@tumoda.com.
My outfit is still processing
Keep Tumoda installed and check Today or Closet again. If the pieces still haven’t appeared after a few minutes, email us with the approximate upload time.
Restore Tumoda Pro
Open Profile → Tumoda Pro → Restore Purchases while signed into the Apple Account used for the purchase.
Manage or cancel a subscription
Open iOS Settings → your name → Subscriptions → Tumoda. Apple manages billing, cancellations, refunds, and offer eligibility.
Fix or merge a closet item
Open the piece from Closet to edit its details. When Tumoda spots a likely duplicate, use the merge option to keep the wear history together.
Delete my account
Open Profile → Account → Delete Account and follow the confirmation flow. Deleting the account does not cancel an Apple subscription.
Still stuck?
Email support@tumoda.com from the address used for Tumoda. Include your app version, iPhone model, what you expected, and what happened. Please don’t send authentication codes.
Privacy questions can go directly to privacy@tumoda.com.